Audit
The essential lever of your competitiveness. Certified auditors to help you get the best of your organisation. Thanks to our very dense network, we can rapidly roll out national campaigns or respond to very local requests.
Audit, the starting point of your continuous improvement
Stringent and objective, our audits are based on accurate preliminary requirements. We deliver an impartial assessment of your strengths and areas for improvement. With one key principle: learning. Because without understanding, there is no progress.
Ensure your network’s compliance with your brand’s norms and standards. We help you guarantee a consistent image, strong business performance, and strengthen your customers’ satisfaction.
Our services
- Check the compliance of infrastructures, equipment, and practices.
- Assess the customer experience journey
- Analysis of IT processes and financial management.
- Training and support for network teams.
Optimize your sales campaigns and your sales strategy. We assess the application of marketing operations and incentives to maximize their impact.
Our services
- Check the correct use of promotional budgets.
- Analysis of the efficiency of incentive strategies.
- Monitoring of commercial campaign results.
- Improvement recommendations for measurable results.
Strengthen your warranty processes to protect your brand reputation and customer satisfaction. Our audits will help you optimizing the management of warranties in your network.
Our services
- Check the compliance of warranty claims with OEM rules.
- Identification of non compliant claims and recommendations.
- Analysis of after-sales performance.
- Detailed report with a corrective action plan.
Support passenger and freight carriers in applying a culture of safety on a daily basis.
Our services
- Check of regulatory and legal compliance
- Technical assessment of infrastructures and vehicles
- Analysis of risk-prevention processes.
- Support for implementing corrective actions.
Ready to turn your challenges into successes?
Contact us!
DEKRA Automotive Solutions France - Île de France (Head Office)
Centre d’affaires La Boursidière
Rue de La Boursidière – Porte H
CS 10003
F-92357 Le Plessis-Robinson Cedex
DEKRA Automotive Solutions France - Bordeaux
I-TER Building
5 Esplanade de la Gare
CS 72129
F-33491 Le Bouscat Cedex